Un utente ha chiesto informazioni su WooCommerce di Wordpress

aggiunte al carrello / controllo non riuscite

Un utente ha chiesto πŸ‘‡

Ciao, mi sembra di avere un problema con i clienti che desiderano acquistare / controllare il mio sito. All’inizio di questo mese un cliente mi ha contattato dicendomi che sarebbe stato vuoto ogni volta che avessi provato ad aggiungerlo a un carrello oa reindirizzarlo alla home page. Dato che altri clienti hanno fatto un controllo accurato, ho pensato che stessero facendo qualcosa di sbagliato, ma oggi un altro cliente ha avuto la stessa domanda e probabilmente molti altri non ci hanno contattato. dopo qualche tempo la domanda Γ¨ scomparsa. Non sono sicuro di cosa lo causi e ogni volta che provo il grafico / controllo io stesso tutto funziona bene. apprezzeremmo qualsiasi aiuto.
grazie

Supporto per plugin

(@riaanknoetze)

6 mesi, 3 settimane fa

Ciao,

A causa di questa natura intermittente Γ¨ difficile risolvere i problemi. Stai usando plug-in per la memorizzazione nella cache? I clienti erano connessi / disconnessi al momento dell’acquisto? Questo accade solo per prodotti specifici? puoi condividere una copia del tuo rapporto sullo stato come si trova in ** WooCommerce> Stato **?

Lanciatore di thread

(@ justin007h)

6 mesi, 3 settimane fa

grazie per aver risposto a @riaanknoetze
1) sì, stiamo usando WP Rocket con WP Media per merda
2) I clienti non avevano account e non avevano effettuato l’accesso.
3) allegato di seguito


### WordPress Environment ###

WC Version: 4.5.1
REST API Version: βœ” 4.5.1
WC Blocks Version: βœ” 3.3.0
Action Scheduler Version: βœ” 3.1.6
WC Admin Version: βœ” 1.5.0
Log Directory Writable: βœ”
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: βœ”
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.12
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.6.32-78.0-log
Max Upload Size: 100 MB
Default Timezone is UTC: βœ”
fsockopen/cURL: βœ”
SoapClient: βœ”
DOMDocument: βœ”
GZip: βœ”
Multibyte String: βœ”
Remote Post: βœ”
Remote Get: βœ”

### Database ###

WC Database Version: 4.5.1
WC Database Prefix: wp_jz84pk6zs0_
Total Database Size: 36.74MB
Database Data Size: 31.57MB
Database Index Size: 5.17MB
wp_jz84pk6zs0_woocommerce_sessions: Data: 16.55MB + Index: 1.52MB + Engine InnoDB
wp_jz84pk6zs0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_jz84pk6zs0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_jz84pk6zs0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_jz84pk6zs0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7yppbgh0hh_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7yppbgh0hh_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_7yppbgh0hh_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7yppbgh0hh_options: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_7yppbgh0hh_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7yppbgh0hh_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_7yppbgh0hh_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7yppbgh0hh_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7yppbgh0hh_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7yppbgh0hh_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7yppbgh0hh_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7yppbgh0hh_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_7yppbgh0hh_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7yppbgh0hh_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_actionscheduler_actions: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
wp_jz84pk6zs0_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_actionscheduler_logs: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_jz84pk6zs0_ac_abandoned_cart_history_lite: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_ac_email_templates_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_comments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_jz84pk6zs0_EWD_OTP_Customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_EWD_OTP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_EWD_OTP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_EWD_OTP_Orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_EWD_OTP_Order_Statuses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_EWD_OTP_Sales_Reps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_ewwwio_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_jz84pk6zs0_ewwwio_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_jz84pk6zs0_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_fm_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_options: Data: 4.50MB + Index: 0.16MB + Engine InnoDB
wp_jz84pk6zs0_postmeta: Data: 3.52MB + Index: 0.73MB + Engine InnoDB
wp_jz84pk6zs0_posts: Data: 1.52MB + Index: 0.20MB + Engine InnoDB
wp_jz84pk6zs0_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_revslider_sliders: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_revslider_sliders_bkp: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_revslider_slides: Data: 0.33MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_revslider_slides_bkp: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_stock_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_tm_taskmeta: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_tm_tasks: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_usermeta: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
wp_jz84pk6zs0_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_jz84pk6zs0_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_jz84pk6zs0_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_jz84pk6zs0_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_jz84pk6zs0_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_wotv_woo_track_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jz84pk6zs0_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_yith_wcwl_lists: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_jz84pk6zs0_yoast_indexable: Data: 0.42MB + Index: 0.23MB + Engine InnoDB
wp_jz84pk6zs0_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_jz84pk6zs0_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jz84pk6zs0_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jz84pk6zs0_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 404
btfsg_builder: 3
cartflows_flow: 2
cartflows_step: 4
customize_changeset: 64
custom_css: 2
elementor_library: 1
nav_menu_item: 71
oembed_cache: 3
page: 31
post: 13
product: 24
product_variation: 45
responsive_accordion: 1
revision: 49
shop_coupon: 3
shop_order: 93
wpcf7_contact_form: 1
wp_block: 1
yith-wcpsc-wc-chart: 1
ywtm_tab: 1

### Security ###

Secure connection (HTTPS): βœ”
Hide errors from visitors: βœ”

### Active Plugins (37) ###

Advanced Database Cleaner: by Younes JFR. – 3.0.2
Async JavaScript: by Frank Goossens (futtta) – 2.20.03.01
Boostify Size Guide Builder: by Woostify – 1.0.0
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Crazy Egg: by Crazy Egg – 2.2
Google Tag Manager for WordPress: by Thomas Geiger – 1.11.5
Elementor: by Elementor.com – 3.0.7
Envato Market: by Envato – 2.0.5
Featured Product: by ThemePunch – 5.4.7.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.2
Jetpack by WordPress.com: by Automattic – 8.9
Collapse-O-Matic: by twinpictures
baden03 – 1.7.13

Kirki Customizer Framework: by David Vongries – 3.1.5
Status and Order Tracking: by Etoile Web Design – 2.11.18 – Installed version not tested with active version of WooCommerce 4.5.1
Product Filter: by ThemePunch – 5.4.7.2
Responsive Accordion And Collapse: by wpshopmart – 2.2
Slider Revolution: by ThemePunch – 6.0.9
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.8 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Estimated Shipping Date: by Mohammed Saimon – 4.0.6 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Blocks: by Automattic – 3.3.0 – Installed version not tested with active version of WooCommerce 4.5.1
Orders Tracking for WooCommerce: by VillaTheme – 1.1.8.4 – Installed version not tested with active version of WooCommerce 4.5.1
Variation Images Gallery for WooCommerce: by RadiusTheme – 1.1.23 – Installed version not tested with active version of WooCommerce 4.5.1
Show Single Variations Shop & Category for WooCommerce: by Gravity Master – 2.0 – Installed version not tested with active version of WooCommerce 4.5.1
Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.86 – Installed version not tested with active version of WooCommerce 4.5.1
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.8.1 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.1 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Services: by Automattic – 1.24.2 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Stock Manager: by StoreApps – 2.4.0 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce: by Automattic – 4.5.1
Yoast SEO: by Team Yoast – 14.9
WP Rocket: by WP Media – 3.4.4
Smush Pro: by WPMU DEV – 3.5.1
WPFront Notification Bar: by Syam Mohan – 1.7.1
WPMU DEV Dashboard: by WPMU DEV – 4.8.1
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.3 – Installed version not tested with active version of WooCommerce 4.5.1

Yotpo Social Reviews for Woocommerce: by Yotpo – 1.1.8 – Installed version not tested with active version of WooCommerce 4.5.1

### Inactive Plugins (13) ###

Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.1.41 – Installed version not tested with active version of WooCommerce 4.5.1
Akismet Anti-Spam: by Automattic – 4.1.6
Boostify Header Footer Builder: by Woostify – 1.1.6
Comet Cache: by WP Sharks – 170220
Photo Reviews for WooCommerce: by VillaTheme – 1.1.3.6 – Installed version not tested with active version of WooCommerce 4.5.1
Show Single Variations Shop & Category for WooCommerce Pro: by Gravity Master – 2.0 – Installed version not tested with active version of WooCommerce 4.5.1
Smash Balloon Instagram Feed: by Smash Balloon – 2.4.6
Stripe For WooCommerce: by Payment Plugins
support@paymentplugins.com – 3.2.1 – Installed version not tested with active version of WooCommerce 4.5.1

Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
Unyson: by ThemeFuse – 2.7.24
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.2

WP File Manager: by mndpsingh287 – 6.9
YITH Product Size Charts for WooCommerce: by YITH – 1.1.21 – Installed version not tested with active version of WooCommerce 4.5.1

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: APCu Object Cache

### Must Use Plugins (1) ###

System Plugin: by  – 3.21.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #535 - /shop/
Cart: ❌ Page does not contain the shortcode.
Checkout: ❌ Page does not contain the shortcode.
My account: #538 - /my-account/
Terms and conditions: #2945 - /terms-of-service/

### Theme ###

Name: miini
Version: 2.0.0
Author URL: http://themeforest.net/user/boostifythemes
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: βœ”

### Templates ###

Overrides: /var/www/wp-content/plugins/woo-product-variation-gallery/templates/product-images.php
/var/www/wp-content/plugins/woo-product-variation-gallery/templates/product-thumbnails.php

### Action Scheduler ###

Complete: 630
Oldest: 2020-08-14 03:07:04 -0400
Newest: 2020-09-12 18:43:22 -0400

Pending: 2
Oldest: 2020-09-12 18:58:22 -0400
Newest: 2020-09-13 05:33:41 -0400

Questa risposta Γ¨ stata modificata 6 mesi, 3 settimane fa da. Supporto per plugin

(@drwpcom)

5 mesi, 2 settimane fa

Ciao @ justin007h. Vedo che hai alcuni plug-in di memorizzazione nella cache installati sul sito e sul server. Assicurati di esentare le pagine Carrello, Assegno e Il mio account da qualsiasi repository. Dovrai impostarlo sul tuo sito e contattare il tuo host per la memorizzazione nella cache a livello di server. Abbiamo una guida per aiutarti qui – https://docs.woocommerce.com/document/configuring-caching-plugins/

Questa risposta Γ¨ stata modificata 5 mesi, due settimane fa da. Supporto per plugin

(@drwpcom)

5 mesi fa

Ciao @ justin007h. Spero che tu abbia risolto il problema. Dato che non ti sentiamo da un po ‘, procederΓ² e contrassegnerΓ² questo thread come risolto. Se hai ancora bisogno di aiuto con questa domanda o hai altre domande sul plug-in WooCommerce, inizia una nuova discussione.

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